Premium Services - What Makes Our Home Different?

Menu Service

Fresh homemade baked goods from our kitchen.
A buffet service to your room is included in your fee if you desire.
Wine with your meal (small charge applies) or you may bring your own. Happy hour drinks are provided by us every Friday!
All meal times offer a choice of two meal choices.

(*some extra charges may apply)

Personal trainers on-site.
WiFi available in your room.
Life Enhancement team full time.
Animals allowed.
Open door policy, this is your home, we work for you to make this a wonderful home where everybody is happy, your friends, family, children and their pets are welcome always.

Your bedroom will have a RFID electronic wireless lock that allows only you into your room (and of course your Care Partners and Housekeepers). This gives you and your family the peace of mind that your belongings are safe in your room and you have assured privacy at all times.
You will also be provided with a sensor mat that will activate the Nurse Call Bell system if you get up during the night and need assistance .
We have Wander Trackers available at your request, these are by request and do have an extra charge.

On the day that you move in to Kingfisher house you will need to fill in an Admission Agreement, sometimes this can be done prior to move in day to save time for you if you wish. The Admission Agreement and Information Booklet will form the basis of the care and services that we will provide to you at Kingfisher House.
We do reserve the right to vary the services provided in line with government changes to regulations.
To enter full time care you will generally require a referral form from your local Needs Assessor. We can help you with contact information for this service.
If you will require financial assistance then you will need to contact Work and Income, we can provide you with contact details for who you should speak to there.
At Kingfisher House, you and your family will be involved in all of the decisions that may affect you.
We respect your rights and recognise the importance of cultural, psychological, social, spiritual and recreational needs. For residents who are terminally ill, we provide full support and dignity for you and your loved ones.
Our service is provided 24 hours a day, 7 days a week, Registered Nurses and Management are available by telephone 24 hours.

You will be given a full orientation of your new home with one of your Care Partners.
You will be introduced to the house team and other residents, and helped to settle into your new room.
The Registered Nurse will then make a care plan for you which covers all of your needs, wishes, goals, etc., with your consent, family input is welcomed in the care plan and they will be regularly informed of any changes. Your care plan will be evaluated at least every six months.
You will then meet with our Life Enhancement team who will discuss with you: your family, your hobbies, interests and goals. They will then, with your input, design an activities plan for you, whether it be reading the paper, painting, playing bowls, attending lunches out or having your nails painted.
After you have moved in we will have our in house doctor visit you within the first 24-48 hours, you are welcome to keep your own GP but we recommend that you use ours for a number of reasons, this can be discussed with the Clinical Nurse Manager.
The GP will then review you every three months or as often as required. The GP visits at least once a week and is on call to us at all times.

We ensure that there is access to the GP who will visit weekly and as needed.
You may choose to have your own GP.
The full cost of the doctor visits is covered by us but if you chose to retain your own GP this will be at your own expense.

We have on-call allied health services including physiotherapy, osteopath, dietitian, divisional therapy, and podiatry.
The cost of these services is covered by your fee if this is prescribed by your GP. If not, we will invoice you.

We have two vans for outings and appointments however we do encourage you to be accompanied to your appointments by a family member or friend.
If they cannot take you we can provide transport and support for you, there is a charge for this service.

We provide a comprehensive policy and procedure system for our teams. They are all trained to the highest standard and we provide on-going training and support.

As we provide services that are premium to the standard District Health Board and Government specifications, there is an additional fee structure for services and rooms within our home. Please contact us to discuss the premium charges for Kingfisher House as varies, depending on Level of Care and room type.